You Choose Hope logoYou Choose Hope

Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last updated: 12/11/2025

Information We Collect

We collect information you provide directly to us and information we collect automatically.

Information You Provide

  • Personal information (name, email, phone number, address)
  • Application information (family details, financial information, service requests)
  • Donation information (amount, payment details, receipt preferences)
  • Communication preferences and consent

Information We Collect Automatically

  • Website usage data (pages visited, time spent, click patterns)
  • Device information (browser type, operating system, IP address)
  • Cookies and similar tracking technologies

How We Use Your Information

We use your information to provide our services and improve your experience.

  • Process Applications: Review and evaluate requests for mental health support
  • Process Donations: Handle donations, send receipts, and maintain donor records
  • Communicate: Respond to inquiries, provide updates, and send important notices
  • Improve Services: Analyze usage patterns to enhance our website and services
  • Legal Compliance: Meet legal obligations and protect our rights
  • Security: Protect against fraud, abuse, and unauthorized access

Information Sharing

We do not sell, trade, or rent your personal information to third parties.

We May Share Information With:

  • Service Providers: Third-party vendors who help us operate our website and process payments
  • Mental Health Providers: With your consent, to connect you with appropriate services
  • Legal Requirements: When required by law or to protect our rights and safety
  • Consent: When you have given us explicit permission to share your information

Data Security

We implement appropriate security measures to protect your personal information.

  • Industry-standard encryption for data transmission and storage
  • Secure servers and databases with restricted access
  • Regular security assessments and updates
  • Staff training on data protection and privacy
  • Incident response procedures for potential security breaches

Your Rights

You have certain rights regarding your personal information.

Access & Correction

Request access to your personal information and correct any inaccuracies.

Deletion

Request deletion of your personal information, subject to legal requirements.

Portability

Receive a copy of your personal information in a structured format.

Opt-Out

Unsubscribe from marketing communications at any time.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience.

Types of Cookies We Use:

  • Essential Cookies: Required for website functionality
  • Analytics Cookies: Help us understand how visitors use our website
  • Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.

Contact Us

Questions about this privacy policy? We're here to help.

Mailing Address

You Choose Hope
[Address to be provided]
[City, State ZIP]

Policy Updates

We may update this privacy policy from time to time.

We will notify you of any material changes to this privacy policy by posting the updated version on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.